FAQ

Welcome to our FAQ page!

Here you’ll find answers to the most common questions about planning, booking, and enjoying your self-drive tour in Europe. If you don’t see your question listed here, feel free to contact us via email or our support form

General Questions

What is Auto Tours Europe?

Auto Tours Europe offers self-guided driving vacations throughout Europe with detailed itineraries, pre-booked hotels, and included car rental. You travel at your own pace, stopping where you wish while enjoying the route we’ve planned for you.

Can I customize my itinerary?

Yes. You can add extra nights before, during, or after your tour.

If you would like to remove cities, change destinations, or create a fully custom itinerary, our team’s assistance is required. In these cases, please contact us via email, and we will review your request and provide you with a new customized quote.

Can I remove or change cities on a tour?

Yes, but changes such as removing cities or modifying destinations require our assistance. Please contact us via email, and we will review your request and provide a customized quote.

Do you offer fully custom itineraries?

Yes. We can create a fully custom self-drive itinerary based on your preferences. Please contact us via email to discuss your plans, and we will send you a custom quote.

Do I need travel insurance?

We strongly recommend purchasing comprehensive travel insurance to cover trip interruption, medical expenses, and rental car protection.

How do I contact customer support?

Customer support is provided via email or our support form. Our team will respond as quickly as possible to assist with your inquiry.

Booking, Payment & Cancellations

How do I book a tour?

All bookings are made online through our secure booking system. Simply choose your desired tour, travel dates, and any optional extras you want to include. You will receive a confirmation email with full details.

Can I book by phone?

Auto Tours Europe is an online-based tour operator. While bookings must be completed online, our support team is available by email to answer questions before or after booking.

What payment methods are accepted?

We accept all major credit cards through our online booking platform. Payments are charged securely and your billing information is protected.

How do cancellations work?

Cancellation penalties depend on how close your cancellation is to your tour start date. Full details are available in our Terms & Conditions page.

Hotel & Accommodations

Are hotels included in the tour?

Yes, accommodation is included as detailed in the itinerary. Breakfast, hotel taxes, and service charges are all included.

Can I extend a hotel stay?

Absolutely! You may add extra nights before, during, or after your tour. These can be added during booking or via your booking confirmation.

Car Rental & Driving

Do I need an International Driver’s License?

You must present your valid national driving license at car rental pickup.

If your license is not in the language of the country you’re renting in, an International Driving Permit (IDP) is strongly recommended for translation purposes.

What if something goes wrong with the rental car?

Car rental providers include 24/7 roadside assistance as part of your rental package. If you experience an issue, contact the rental company’s emergency number provided at pickup.

Is there a minimum age to drive?

Most rental companies require drivers to be 25 years or older. Some may allow younger drivers with additional fees.

Tour Experience & Information

Do you offer guided tours or experiences?

Yes, we’ve partnered with trusted local providers to offer guided tours and activities you can book alongside your self-drive vacation. Visit our Tours & Experiences page

Do you provide maps and directions?

Yes. Each tour includes detailed itineraries with suggested routes, driving distances, and sightseeing highlights.

What’s included in my tour package?

Typical inclusions:

  • Selected hotel stays with breakfast
  • Rental car with unlimited mileage
  • Loss damage & theft protection on the rental car
  • Detailed day-by-day itinerary and suggested routes

What isn’t included in the price?

Common exclusions:

  • Flights
  • Fuel for your rental car
  • Toll or ferry charges
  • Parking fees
  • Travel insurance
  • City taxes
  • Cross-border fees
  • Entry fees for attractions (unless stated)

Still have questions?

If your question isn’t listed here, we recommend:

✔ Using the support form on our Customer Support page.
✔ Checking the specific tour page for itinerary-related questions.
✔ Searching this site through our search bar for more help.